Due to the growing wave of infection and the urgent need to strengthen all layers of protection against COVID-19, Mayo Clinic is asking all patients and visitors to wear surgical/procedural masks while at our sites. If you do not have one, a medical-grade mask will be provided for you upon entry.

In addition, all patients and visitors will be routinely screened for COVID-like symptoms. Patients with respiratory or COVID-like symptoms will be assisted in rescheduling their appointments. Due to additional screening activities when entering Mayo Clinic buildings, please allow extra time upon arrival (at least 15 minutes).

No children under the age of 13 are permitted unless they are receiving care.

If you have medical needs, please do not delay seeking care. Mayo Clinic has taken precautions to safely care for you through in-person and virtual care.

The following visitor policy will apply at Mayo Clinic in Arizona as of Jan. 3, 2022. Please note that our visitor policies reflect changes in community spread of the COVID-19 virus and may change with little notice as a result. Limiting the number of people on campus assists in maintaining a safe health care environment.

Required masking when you visit our campuses

Patients, visitors and staff are required to wear a mask at all times while at Mayo Clinic, including while in patient rooms.

To support the best safety on our campuses, we request the use of medical-grade masks (surgical, procedural, N95 or KN95) while at Mayo Clinic.

Mayo Clinic will offer a medical-grade mask to patients and visitors during screening or at check-in. You may wear this mask over your cloth mask, if preferred.

Bandanna and gaiter-type masks, as well as those with vents or valves, are never permitted.

Visiting Mayo Clinic? Be sure to bring your mask

Mask on. Mask up. Mask always.

At Mayo Clinic, safety for everybody is our highest priority. We are a world leader focused on putting the needs of our patients first.

To do this during the COVID-19 pandemic, you may see staff outside caring for patients, but we also need your help inside, to keep us all safe.

For your own safety and the safety of those around you, including your care team, all patients are expected to wear a mask over their nose and mouth while on Mayo Clinic property.

Check to see if visitors are allowed. If they are, they will be expected to follow mask guidelines as well.

Everybody will be required to proceed through a checkpoint for the safety of our community.

Masks must remain on at all times including in the lobby, and when in the exam room, unless otherwise directed by an approved provider.

If you have questions about wearing a mask for your visit, contact your Mayo Clinic location before arriving on-site.

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Attending your in-person clinic appointments

We encourage visitors to stay at home when possible. However, one visitor a day will be permitted for outpatient appointments.

Visitors must check in with the patient and wear a mask throughout the visit.

Due to space limitations, visitors may be asked to wait in an adjacent waiting area briefly. This includes lab, radiology and infusion areas in particular.

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Hospital and emergency department care

We encourage visitors to stay at home when possible. However, hospitalized patients may have one visitor a day.

  • Temporary visiting hours are 8 a.m. to 8 p.m. daily
  • Patients in the emergency department may have one visitor, and visiting hours are flexible.

Patients with an active COVID-19 infection cannot be permitted to have visitors, but the use of technology for social connection and support is encouraged by our care teams.

Visitors should eat in designated areas only.

Due to space limitations, visitors may be asked to wait in an adjacent waiting area briefly, particularly in the emergency department, lab, radiology and infusion areas.

Visitor policy exceptions may be made under unique circumstances such as end-of-life care and cognitive impairment and for patients who are minors. All exceptions will be assessed by the care team.

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General recommendations for safety

We strongly recommend that you receive a COVID-19 vaccine. It is your best protection against the serious consequences of COVID-19 infection, including symptoms that require hospitalization and death.

Mayo Clinic offers COVID-19 testing for Mayo Clinic patients who are experiencing symptoms or have experienced a concerning exposure. During time of very high demand, COVID testing results may take 1 to 2 days. Please quarantine until your result is communicated to you.

You may also seek testing opportunities via the Arizona Department of Health Services website.

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Scheduling appointments & contact information

To reach the Arizona scheduling office, please call 800-446-2279 (toll-free) between the hours of 8 a.m. and 5 p.m. Mountain time, Monday through Friday, or contact us online.

A telephone or video appointment may be available to meet your care needs. If a video appointment is suggested for you, you will need a Patient Online Services account. We can assist you with this when you schedule.

Mayo Clinic is using its expertise to respond to the COVID-19 pandemic. Learn more about COVID-19.

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